E-Government and Anti-Corruption: Evaluating SP4N-LAPOR! and Online Complaint Systems

Abstract

E-government initiatives offer promising tools to enhance transparency and public participation in anti-corruption efforts. This paper evaluates Indonesia’s SP4N-LAPOR! platform and other online complaint systems as mechanisms for citizen reporting and government accountability. Using mixed methods, including user data analysis, interviews with government officials and users, and system audits, the study assesses the platforms’ accessibility, responsiveness, and impact on corruption control. Findings indicate that while these systems increase transparency and provide channels for public grievances, challenges remain in ensuring timely responses, protecting whistleblowers, and integrating complaints into broader enforcement processes. The study argues that strengthening technological infrastructure, capacity building, and legal frameworks is necessary to maximize the anti-corruption potential of e-government tools. This research contributes to the global discourse on digital governance by highlighting the benefits and limitations of online platforms in enhancing civic oversight in transitional democracies like Indonesia.